1. Introduction & Acceptance of Terms

This Terms of Service Agreement (“Agreement”) governs your access and use of the website https://www.zealver.life, applications, and services (“Services”) provided by Zealver Living Private Limited (“Zealver”).

By accessing or using our Services, you:

•  Agree to be legally bound by this Agreement
•  Acknowledge that you have read and understood the terms

If you do not agree, you must not use the Services.

2. Scope of Services

Zealver provides:

•  Healthcare-related services (consultations, assessments, tools)
•  Access to health-related data and records
•  Website and digital platform services

These Services may be delivered via:

•  Website
•  Applications
•  Third-party platforms

3. Eligibility

• You must:
•  Be at least 18 years of age, OR
•  Use the Services under the supervision of a parent/guardian

4. User Responsibilities

You agree to:

•  Provide accurate and complete information
•  Maintain confidentiality of login credentials
•  Use Services only for lawful and personal purposes
•  Not misuse, copy, or exploit platform content

You shall NOT:

•  Reverse engineer or reproduce platform content
•  Use Services for commercial gain
•  Upload harmful, illegal, or offensive material

5. Registration & Account Security

•  Registration may be required to access certain Services
•  You are responsible for:
  •  Maintaining account confidentiality
  •  All activities under your account
•  Zealver is not liable for misuse of credentials

6. Healthcare & Medical Disclaimer

•  Services are for support and guidance only
•  They do NOT replace:
  •  Emergency care
  •  Physical medical examination (where required)

In case of emergency, contact local emergency services immediately.

7. Privacy & Data Protection

Your use of Services is governed by our Privacy Policy.

By using our Services, you consent to:

•  Collection and processing of personal and health data
•  Use of secure third-party systems for service delivery

8. Communication Services

Users agree not to:

•  Harass, abuse, or harm others
•  Share unlawful or inappropriate content
•  Upload malicious software

Zealver reserves the right to:

•  Monitor and remove content
•  Suspend access for violations

9. Third-Party Services & Links

•  Services may include third-party tools and links
•  Zealver is not responsible for:
  •  External content
  •  Third-party privacy

Users should review third-party policies independently.

10. Payments & Fees

•  Payments may be made via:
  •  UPI, Cards, Bank Transfer, or other methods
•  Fees (if applicable) will be clearly communicated
•  Refunds (if applicable) will follow defined policies, pls contact support@zealver.life

11. Intellectual Property Rights

All content on the platform is owned or licensed by Zealver.

You may NOT:

•  Copy, distribute, modify, or reuse content without permission

12. Confidentiality

Users agree:

•  Not to disclose confidential platform or service-related information

Zealver may disclose information:

•  As required by law
•  For service delivery through partners

13. Promotional Communications

By registering, you consent to receive:

•  Service updates
•  Promotional offers

You may opt out as per applicable laws.

14. Limitation of Liability

To the maximum extent permitted by law:

•  Zealver is not liable for:
  • Indirect or consequential damages
  • Loss of data, profits, or goodwill

All use is at your own risk.

15. No Warranty

Services are provided “as is”:

•  No guarantee of accuracy or completeness
•  No assurance of uninterrupted availability

16. Breach & Termination

Zealver may:

•  Suspend or terminate access if:
  • Terms are violated
  • Information provided is inaccurate
  • Legal risks arise

17. Data Retention

User and patient data will be retained:

•  As required for service delivery
•  As per legal and regulatory obligations

18. Indemnification

You agree to indemnify Zealver against:

•  Claims arising from misuse of Services
•  Violation of this Agreement

19. Restriction of Access

Zealver may restrict access:

•  Without prior notice
•  In case of legal, security, or operational reasons

20. Grievance Redressal

For complaints or concerns:

•  Contact: support@zealver.life
•  Contact: dpo@zealver.life for any breach of data-related issues

Grievances will be addressed within reasonable timelines.

21. Force Majeure

Zealver shall not be liable for delays due to:

•  Natural disasters
•  System failures
•  Government actions
•  Events beyond reasonable control

22. Relationship

Nothing in this Agreement:

•  Creates partnership or agency
•  Grants authority to bind Zealver

23. Severability

If any provision is invalid:

•  Remaining provisions remain enforceable

24. Governing Law & Jurisdiction

This Agreement is governed by:

•  Laws of India

Jurisdiction:

•  Courts of Mumbai, India

25. Modifications to Terms

Zealver may update these Terms at any time.

Continued use implies acceptance of updated Terms.

26. Contact Information

For any queries:

Email: support@zealver.life