This Consent Form (“Consent”) is provided by Zealver Living Private Limited (“Company”) to obtain your explicit permission for the collection, use, processing, and sharing of your personal and health-related data.
This Consent complies with:
- HIPAA
- GDPR
- Digital Personal Data Protection Act 2023
Your use of Services is governed by our Privacy Policy and Terms of Use, pls read and accept them
2. Data We Collect
We may collect the following categories of data:
Personal Data:
- Name, phone number, email address
- Age, gender, location
- Account and login details
Health / Sensitive Data:
- Medical history
- Symptoms, diagnoses, prescriptions
- Consultation records
- Lab reports and health metrics
- Insurance and billing details
- Communication and consultation history
- Any other information necessary for patient care
3. Purpose of Data Processing
Your data will be used for the following purposes:
- Providing healthcare consultations and services as defined in our plans
- Diagnosis, treatment, and care coordination
- Maintaining medical records
- Improving services and analytics
- Legal and regulatory compliance
- Communication related to your care via teleconsulting and video consulting tools.
4. Data Sharing & Disclosure
Your data may be shared with:
- Doctors and healthcare professionals who can be third-party vendors
- Diagnostic labs and pharmacies that can be third-party vendors
- Technology/service providers (hosting, analytics, support)
- Regulatory authorities (if legally required)
All third parties are bound by confidentiality and data protection obligations.
No data will be shared for marketing or unrelated purposes without your additional explicit consent.
5. Cross-Border Data Transfer
Your data may be transferred and processed outside your country (including jurisdictions with different data protection laws), subject to appropriate safeguards.
6. Data Retention
Your data will be retained:
- As long as necessary for healthcare services
- As required by applicable laws
- After which it will be securely deleted or anonymized
7. User Responsibilities
You agree to:
- Provide accurate and complete information
- Maintain confidentiality of login credentials
- Use Services only for lawful and personal purposes
- Not misuse, copy, or exploit platform content
You shall NOT:
- Reverse engineer or reproduce platform content
- Use Services for commercial gain
- Upload harmful, illegal, or offensive material
8. Registration & Account Security
- Registration may be required to access certain Services
- You are responsible for:
- Maintaining account confidentiality
- All activities under your account
- Zealver is not liable for misuse of credentials
9. Healthcare & Medical Disclaimer
- Services are for support and guidance only
- They do NOT replace:
- Emergency care
- Physical medical examination (where required)
In case of emergency, contact local emergency services immediately.
7. Your Rights
Under GDPR / DPDP:
You have the right to:
- Access your data
- Correct inaccurate data
- Withdraw consent at any time
- Request deletion of your data
- Restrict or object to processing
- Data portability (where applicable)
Under HIPAA:
You have the right to:
- Access and obtain copies of your health records
- Request corrections
- Receive an accounting of disclosures
- Revoke this authorization in writing
8. Withdrawal of Consent
You may withdraw your consent at any time by:
- Emailing: dpo@zealver.life
Withdrawal will not affect processing already performed prior to withdrawal.
9. HIPAA Authorization (Specific Clause)
I authorize Zealver Living Private Limited to:
- Use and disclose my Protected Health Information (PHI) for treatment, payment, and healthcare operations
- Share my PHI with healthcare providers and authorised partners
This authorization:
- Is valid until “until withdrawn”
- May be revoked at any time in writing
10. Voluntary Consent
- I understand that providing my data is voluntary
- I understand that I may refuse or withdraw consent
- I acknowledge that refusal may limit the ability to provide services
11. Contact Information
For questions or concerns:
- Email: support@zealver.life
- Data Protection Officer: dpo@zealver.life
12. Consent Declaration
By signing or accepting below, I confirm that:
- I have read and understood this Consent Form
- I voluntarily agree to the collection and processing of my personal and health data
- I explicitly consent to the use and sharing of my health data as described above
