Zealver (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal and health-related information of our users, patients, and website visitors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Use our website: https://www.zealver.life/
- Use our services and platforms – Electronic Medical and Health portal and Zoho One portal
- Engage with our healthcare services – Zealver Living Pvt. Ltd and Mycare Health Solutions Pvt. Ltd.
This policy applies to all data collected online and offline, including through third-party systems used by Zealver.
Scope of Policy
This Privacy Policy applies to:
- Patients and users of our healthcare services
- Website visitors
- Business partners and service providers
It covers data collected via:
- Website
- Applications and platforms
- Third-party systems used for service delivery
- Offline interactions (calls, consultations, etc.)
Types of Information We Collect
Personal Information
- Name, email address, phone number
- Address and demographic details
- Identification information like Date of birth, Gender, Age
Health & Sensitive Personal Data
- Medical history and health records – via our third-party HIPAA and GDPR-compliant EMR/EHR portal
- Consultation details and treatment information via our third-party HIPAA and GDPR- compliant EMR/EHR portal
- Diagnostic reports and clinical data -via our third-party HIPAA and GDPR -compliant EMR/EHR portal
Technical & Usage Data
- IP address, browser type, device information
- Website usage patterns
- Cookies and tracking data
Purpose of Data Processing
We process your data for the following purposes:
- Providing healthcare services and consultations
- Managing patient records
- Communication and support
- Improving our services and user experience
- Legal and regulatory compliance
- Fraud prevention and security
Legal Basis for Processing
We process personal data based on:
- Your consent which is taken at the time on Onboarding and when before using the Application
- Performance of a contract (service delivery)
- Compliance with legal obligations
- Legitimate business interests (where applicable)
For sensitive health data, processing is based primarily on:
- Explicit consent taken during Onboarding a Member and before the user starts using the Medical Portal
- Provision of healthcare services
Data Sharing and Disclosure
We may share your information with:
Third-Party Service Providers (Data Processors)
- Healthcare platforms and electronic record systems
- Cloud storage providers
- IT and support vendors
These providers are contractually bound to maintain confidentiality and security.
Legal Authorities
When required by law, regulation, or legal process.
Business Transfers
In case of merger, acquisition, or restructuring.
Data Retention
We retain personal and health data:
- For as long as necessary to provide services
- To comply with legal and regulatory requirements
- As required for audit and dispute resolution
Data is securely deleted or anonymized once no longer required.
Data Security
We implement appropriate technical and organizational measures, including:
- Encryption of sensitive data
- Access controls and role-based permissions
- Secure storage systems
- Regular security monitoring and audits
Despite these measures, no system is completely secure, and users are advised to take
necessary precautions.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent (where applicable)
- Restrict or object to processing
- Request data portability
To exercise your rights, please contact us at the details given in point 16
Patient Rights (Healthcare Specific)
As a patient, you also have the right to:
- Access your medical records
- Maintain confidentiality of your health information
- Provide or withdraw consent for treatment-related data usage
- Be informed about how your data is used
Cookies and Tracking Technologies
We use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve functionality
Users may disable cookies through browser settings.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage users to review their policies.
Data Breach Notification
In the event of a data breach:
- We will take immediate steps to mitigate the impact
- Notify affected users and authorities as required by law
- Maintain records of such incidents
Cross-Border Data Transfers
Your data may be transferred and stored outside your country, subject to appropriate safeguards and legal requirements.
Children’s Privacy
We do not knowingly collect data from children without appropriate consent from parents or guardians.
If such data is identified, it will be promptly deleted.
Contact Information
For any privacy-related queries, requests, or complaints, please contact:
Data Protection Officer – Mr Prem Raval
Email: dpo@zealver.life
Updates to this Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated revision date.
Consent
By using our services, you acknowledge that you have read and understood this Privacy
Policy and agree to its terms.
